Operation Assessment

CHALLENGE
Our client was challenged to improve operations of its growing property management segment. To begin this process, management recognized a need for a robust assessment of the current state of its operations. This assessment required a review of internal controls, technology, and personnel management. This understanding would be essential to alleviate current challenges as well as identify opportunities to effectively transform operations to drive future benefits.

SOLUTION AND DELIVERY
GPC members teamed up and performed an assessment of the client’s processes, developed recommendations and plans for process optimization to organize the property management division for future growth. To satisfy the needs of this client, our team provided the following:
– An analysis of current state operations, including a root cause analysis of current pain points
– Robust recommendations for improvement in key focus areas
– Future state organizational structure options
– Recommendations for operating models that will help centralize ownership of core functions,
– Organization succession planning guidance, and recommended strategies for strengthening policies.

IMPACT AND LASTING VALUE
The analysis provided is integral to the development of the strategic plan for this growing property management division. The client is using this analysis to guide planned restructuring efforts. The comprehensive analysis provided insight to how the client can best integrate its growing organization, create efficient processes, clarify roles and responsibilities, and mature the division to meet leadership’s future state goals.